TERMS AND CONDITIONS OF SERVICE
GENERAL NATURE OF THE SERVICE
THE GUIDES
All experiences are carried out by nature guides:
• Gianmarco Bigon VE542, VAT number: 05656640280
• Davide Boffelli VE560, VAT number: 04903040279
Both guides are regularly associated with AIGAE, have RC (liability) insurance and VAT number..
The guides are responsible for the performance of the activity, they evaluate not only the route preventively, but also the users who participate in the activity according to how they present themselves and how they react to the activity itself. For this reason the guide may change route, destination and difficulty of the activity planned for reasons related to safety, well-being, weather, or other situations that the professional assesses in a given place and time, deciding unquestionable variations.
The guide’s responsibility begins when it is expressly indicated that the excursion has begun and ends as soon as the end of the excursion is declared.
LANGUAGES
During the excursions, the environmental, naturalistic, anthropological and cultural aspects of the territory can be made available in Italian and English.
General customer interaction can also be handled in German, French, Spanish, Portuguese and Chinese.
GROUP EXCURSIONS
Laguna Viva develops, organizes and promotes group excursions for people of all ages, differentiating them in difficulty levels to help the client choose the activity that best suits his physical condition (see difficulty levels).
To ensure the maximum level of accessibility of the experience for each participant, below are the general conditions applied to all excursions in the calendar:
• For all the excursions in kayak or bicycle, each client is free to participate with his own equipment;
• For all bike excursions each participant is free to use a muscle or e-bike based on his physical abilities and training condition. The pace maintained during the excursions will be adapted to the pace of the slowest person. For some routes, due to the duration and type of soil, it is mandatory to use an e-bike;
• For all excursions that include a tasting, lunch or dinner break each customer will be free to choose whether to participate in the scheduled activity. In case of non-participation, a time and place will be designated for the client where he will be required to rejoin the group;
• The starting time of each excursion is specifically indicated. For this reason, participants are required to arrive 15 to 30 minutes before the indicated time, depending on the need to rent sports equipment for the activity;
• To ensure the consistency of the service offered, no minimum number of participants is required to organize the excursion;
• To ensure a high standard of quality of the offered experiences, Laguna Viva adopts the following policy in the definition of the maximum number of participants:
• On foot = A guide maximum 15 participants;
• By bike = A guide maximum 10 participants;
• By Kayak = A guide up to 16 participants, depending on the type and number of boats.
CUSTOMIZED EXCURSIONS
All experiences included in this proposal can be purchased independently and can be adapted according to the customer’s needs. Details such as logistics to the meeting point, schedules and changes to the planned itinerary can be managed in agreement with the organizer in order to provide a unique experience for all participants.
COSTS, BOOKINGS AND REGULATIONS
BOOKINGS AND PAYMENT
For participation in any activity organized by Laguna Viva, reservations are required up to 48 hours in advance.
Reservations can be made via the website www.lagunaviva.com, e-mail, telephone and whatsapp.
To confirm the booking, a deposit equivalent to the basic cost of the experience is required in advance. The rest must be paid on site prior to the start of the excursion.
Upon payment of the deposit, a booking confirmation will be provided. In order to speed up the ‘check in’ process on the day of the excursion, it is requested that you bring the booking confirmation with you.
Payment can be made by bank transfer, PayPal, Satispay and cash.
On-site payment is always guaranteed, but only in cash. In fact, due to orographic features as well as possible adverse weather conditions, the internet connection can often be absent, so we cannot always guarantee electronic payment on site.
The payment of one’s fee is to be made in full to the guide designated to carry out the excursion.
Payment for any additional services, such as equipment hire and meals, must be made on site on the day of the excursion, unless previously sold as part of a package tour.
CANCELLATIONS, ANNULMENTS AND PROGRAM CHANGES
Within 24 hours before the start of the service, participants will receive a confirmation message with some useful information about the excursion. Should the weather conditions be adverse, the guides may decide to cancel the program at that time. Should the weather suddenly change during the excursion, it remains the guide’s right to change the route or decide to return to the starting point. This is to ensure the safety of participants at all times.
In case of cancellation by the organisers, irrespective of the cause, the amount paid will be refunded in full either by re-crediting it or by issuing a voucher to be spent within 24 months of its disbursement. In the event of cancellation by the customer at least 48 hours prior to the start of the experience, a full refund or the issue of a voucher will be made. For cancellations after this deadline, the deposit paid will be retained in full. In the event of non-cancellation and non-attendance at the pre-arranged time and place for the experience (NO SHOW), the total amount paid will be fully retained.
DOGS
We believe it is important to share healthy experiences in nature with our four-legged friends. However, not all of our excursions are suitable for them, so the possibility of bringing your dog is specified in the details of each excursion. Dogs must always be kept on a leash, and it is the customer’s responsibility to ensure that they have all the necessary equipment to lead and control their dog properly (leash and/or muzzle or similar). We also ask that you ensure that your pet does not cause damage or disturbance to people, animals or property, and that it does not damage flora, private property or other participants.
PHOTOGRAPHS AND VIDEO RECORDINGS
During the excursion, photographs and/or video recordings will be taken. This material may be published on public websites and used by the organisation to promote its activities. By participating in the excursion, the customer implicitly consents to the publication of such material.
IMPORTANT INFORMATION BEFORE AND AFTER THE EXCURSION
• Before the activity: If anyone with physical or psychological problems is participating, it is essential to inform the guides before the excursion begins.
• During the activity: In the event of accidents or situations that prevent normal progress (e.g. vertigo on exposed sections, severe fear due to the presence of animals), it is mandatory to inform the guides immediately.
Food allergies or intolerances
For excursions that include tastings, lunches or dinners, any food allergies or intolerances must be communicated before the activity. It is advisable to discuss this with the guides by telephone to ensure the best possible management.
RESPONSIBILITY AND BEHAVIOUR DURING THE EXCURSION
Anyone who fails to comply with current regulations, the information on the website or the guides’ instructions during the activity assumes full responsibility for any consequences, exempting the guides from liability.
• If a participant decides to leave the group, they place themselves outside the guide’s responsibility.
MANAGEMENT OF PERSONAL DATA AND COMMUNICATIONS
• The personal data provided at the time of booking will be processed in accordance with privacy regulations.
• Registration involves entering your telephone number into an automated system for confirmations, reminders, urgent alerts, and communications relating to the activity. This data will not be shared with third parties for marketing or statistical purposes.
PROHIBITIONS DURING THE EXCURSION
• Nature: It is forbidden to pick flowers, plants, mushrooms, stones or anything else, unless otherwise indicated by the guides for the specific activity.
• Waste: Paper, liquids or other items must be disposed of in the appropriate bins (if available) or taken home.
• Dangerous items: It is prohibited to carry dangerous items, explosives, flammable substances or anything that could be used to cause harm.
• Behaviour: It is forbidden to throw objects or behave in a manner that could endanger the safety of people or animals.
• Fire: Lighting fires is prohibited, unless expressly provided for in the activity.
FINAL NOTES
Laguna Viva is a professional nature guide service. From a legal standpoint, we operate as Environmental Excursion Guides and Professional Educators in accordance with Law 4/2013. We are members of AIGAE (Italian Association of Environmental Excursion Guides), and as such are insured for civil liability and legal protection.
